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IVR + Auto-Dialer + Cloud Calling

Call Management System
Har Call Track, Record & Convert

Missed calls, leads without follow-up, and lack of agent monitoring — all these problems are over. Kodexive Technologies ka cloud-based Inbound / Outbound Call System — with IVR, auto-dialer, recording, CRM, and WhatsApp — built for sales and support teams.

Smart IVR Call Recording CRM Ready
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Get a Free Demo

15-minute live demo of Call Management System

300+

Sales & Support Teams

50L+

Calls Handled Yearly

0

Missed Lead (IVR + Callback)

3x

Agent Productivity

Call Management System Dashboard

About Our Call Management System

Kodexive Technologies Pvt. Ltd.'s Call Management System is a cloud telephony platform that controls both incoming and outgoing calls from a single panel. With no heavy hardware required — your entire calling team goes live using only a mobile, laptop, or IP phone.

As soon as a customer calls, the agent's screen shows a pop-up with name, history, and previous notes. Every call is auto-recorded, and missed calls trigger instant SMS/WhatsApp alerts plus callback reminders — so no lead is ever missed.

Inbound + IVR

Press 1 for Sales, 2 for Support — automatic routing.

Outbound Dialer

Make 3x more calls with auto / predictive dialer.

Recording + Monitoring

Live barging, whisper coaching, and quality audits.

CRM Integration

Automatic saving of leads, follow-ups, and dispositions.

Powerful Features of Call System

Telecalling, sales, customer support, or service centers — a complete toolkit for every team.

Multi-Level IVR

Hindi / English voice menus, working-hour routing, holiday greetings, and department-wise forwarding.

Inbound Management

All calls on a single virtual number with queue system, sticky agents, and missed-call callbacks.

Auto / Predictive Dialer

Auto-calling as soon as you upload a list, with wrong-number / busy detection and redial scheduling.

Call Recording

100% calls auto-recorded with search, playback, download, and agent-wise audit trail.

Agent Monitoring

Live status (busy / free), call barging, whisper coaching, login hours, and performance scores.

Lead + CRM Panel

Post-call dispositions (Interested / Callback / DND), follow-up reminders, and pipeline tracking.

Missed-Call Alerts

Instant SMS / WhatsApp on missed calls, plus manager alerts and auto-created callback tasks.

Number Masking

Agents' personal numbers stay hidden with company CLI calling — privacy plus brand trust.

Reports & Analytics

Agent-wise calls, talk-time, conversion, and peak-hour graphs — one-click Excel / PDF export.

Inbound Calls & Smart IVR

Handle 10 or 100 calls simultaneously on one number — no busy tone, no missed leads. Customers get a professional welcome and instant connection to the right department.

  • Virtual Number: Toll-free / mobile / landline — unlimited parallel calls on one number.

  • Department Routing: Sales / Support / Accounts — automatic transfer based on time and language.

  • Welcome + Queue: Custom greetings, hold music, and queue position announcements.

  • Zero Missed Leads: Auto-SMS on after-hours calls plus a next-day callback list.

Request a Demo
Call Management App - Customers Screen
Attendance App Screenshot

Outbound Dialer & Telecalling

Stop wasting time on manual dialing. Upload your list and the system dials continuously — agents just talk.

  • Auto + Predictive Dialing: The next call auto-connects the moment one ends — almost zero idle time.

  • Campaign Lists: Bulk upload by city / course / product with DND filters and retry rules.

  • Screen Pop-up: Lead details, last conversation, and script appear the moment a call connects.

  • Follow-up Flow: Callback / Interested / Not-picked — with automatic reminders and reassignment.

View Demo

Complete Customer 360° View & Call History

Har customer ki poori detail — naam, number, address, notes, lead status, aur puri call history — sab kuch ek hi screen par. Agent ko call karne se pehle hi pata hota hai ki customer kaun hai, last baar kya baat hui thi, aur next follow-up kab karna hai.

  • Customer Profile: Naam, phone number, address, aur lead source — sab ek jagah.

  • Lead Tags & Priority: Busy / Interested / Follow-up status aur Medium / High priority set karein.

  • Call Summary: Total calls, talk time, aur last called date — turant nazar aata hai.

  • Activity & Follow-up: Last activity time aur next follow-up date set karein — koi lead miss na ho.

  • One-Tap Actions: Direct Call Now aur WhatsApp button — bina number copy kiye.

  • Notes & Call History: Har call ka record, agent ke notes, aur puri history ek scroll me.

Explore Demo
Call Management App - Customer Details Screen

From Setup to Calling — In Just 4 Steps

Start live calling on the same day, with no hardware.

1

Get a Number

Activate a virtual / toll-free number and record your IVR greeting.

2

Add Agents

Create logins, set departments and permissions — it works right on mobile.

3

Start Calling

Turn on inbound auto-routing and the outbound dialer. Recording and pop-ups are automatic.

4

Track & Grow

Review daily agent reports, audit recordings, and optimize lead conversion.

Call Management System Dashboard

Live Dashboard & Call Reports

Which agent is free, how many calls were made, and how many leads converted — owners can watch it all live on mobile.

  • Agent Live Board: Logged-in, on-call, and idle — real-time team status.

  • Talk-Time Analysis: Total calls, average duration, peak hours, and break time.

  • Lead Funnel: New / Callback / Interested / Converted — source-wise reports.

  • Role Access: Separate permissions for Admins, Managers, and Agents.

Daily

Call Summary

Agent

Performance

Lead

Conversion

1-Click

Excel / PDF

Seamless Integrations

It easily connects with your website, CRM, and WhatsApp.

CRM Integration

Automatic lead push, click-to-call, and history sync.

WhatsApp API

Automatic catalog, quote, or payment link after every call.

Website Widget

Direct agent connection via click-to-call button.

Mobile App

Android and iOS agent apps with recording.

SMS / Email

Automatic missed-call, feedback, and offer messages.

Cloud Recording

Searchable call storage on secure cloud.

IP Phone / PRI

Connect your existing EPABX, PRI, or SIP trunk.

Google Sheets

Sync live lead and call data into sheets.

Perfect For Every Business

Wherever there is calling, this system fits.

Coaching / School

Real Estate

Hospital / Clinic

Automobile

Finance / Loan

E-commerce / D2C

Frequently Asked Questions

Yes, it is a 100% cloud system. Agents only need the mobile app or a laptop with internet. You can also connect IP phones or your existing EPABX if you want.
Not at all. Every missed call sends an auto-SMS/WhatsApp to the customer and creates a callback task in the panel. Managers get alerts too.
Yes, both inbound and outbound calls are 100% auto-recorded. You can search by number, date, or agent name and listen or download.
Yes, it integrates with almost all CRMs via API, Google Sheets, or Excel. Click-to-call and automatic lead push are supported.
Pricing depends on agents and features (IVR, dialer, recording storage). You get the best quotation after the demo. Call us at +91-9458405154 par.

Never Miss a Lead Again

Take a free demo and see how your calling team goes live on the same day.

Book Free Demo +91-9458405154

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